What methods of payment do you accept?
A: We accept most major credit cards including Visa, MasterCard American Express, Discover, and PayPal. You will be directed to our Merchant Bank at PayPal to make your payment.
Is your site secure?
A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.
What if I'm looking for an item that you don't currently carry?
A: If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.
What do I do if I have problems with my order?
A: If you have problems with your order please contact us first right away. We will do everything we can to remedy all problems in a timely fashion.
What is your Shipping Policy?
A: Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Why are shipping cost different?
The shipping cost vary depending upon the type of item being purchased. Some of the products have free shipping, the larger and heavier items have a different cost. Please see shipping cost at check out. If you have any questions or concerns please contact us
. What if I would like to have expedited shipping?
A: Please contact us
for a shipping quote, include the product information, shipping information, special instructions and we will respond in a timely manner.
On your personalized firepits can I use my own logo or design?
A. Yes, we also do custom firepits, our art department can convert your logo with super fast turn around time. Please contact us for a quote.